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    marcusbirkin
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RPU Facepanel

Hi,

The facepanel on our RPU isn't working - rendering the unit fairly useless.

It doesn't light up, it doesn't show up in the detected modules (firmware upgrade page), and doesn't show up in the face panel test.

It does show up in the USB section in device manager (windows control pannel).

I've checked that the internal USB cable is firmly seated.

Runnning v1.9.8. Any next steps?

 

Thanks,

Marcus

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  • Hi Markus,

    please call the nearest ETC Tech Services Department

    For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.
    For technical support in Europe, please call (+44) 20 8896 1000.
    For technical support in Germany, please call (+49) 8024 4700-0
    For technical support in Asia, please call (+852) 2799 1220.

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  • Hi Markus,

    please call the nearest ETC Tech Services Department

    For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.
    For technical support in Europe, please call (+44) 20 8896 1000.
    For technical support in Germany, please call (+49) 8024 4700-0
    For technical support in Asia, please call (+852) 2799 1220.

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