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    Braden
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Solution to pesky iRFR connection issue

A few of my clients have had issues with the iRFR app lately. It has to do with Apple's latest update to iOS 5. The problem is that their devices are losing connection to their consoles every 10-15 seconds.

I discovered a solution based on a user having similar troubles with a Congo console.


On your iPod/iPhone, navigate to Settings>General>Reset and select and confirm 'Reset Network Settings'.

Your device will then reboot itself. After the reboot is complete, you will need to join your control network (wifi).

You should be able to connect and stay connected to your console at this point.

 

Hope this helps! Break a leg!

 

Parents

  • Thanks for the information but i can atest to the fact that does not work.  I have tired that, I have tried turn on airplane mode, i have tried kicking it....I think the real solutions is to wait for the update from ETC....But if you get it to work lucky you....

     

    Peace, Ed

  • in reply to ehuber

    That's a shame!  It's worked for nearly a dozen devices in three different venues on my end.  Is your console providing DHCP service to your device, or is the device on a static IP address?  In my cases, the consoles are DHCP servers.  Also keep in mind that this only applies to iOS 5.x.

  • in reply to Braden

    I have had no problems with my iPhone 4/4s running iOS 5 and an Element console.  I have found that the most basic, cheapest wifi router(Belkin is the one I have had luck with) works the best.  I have found that the Cisco Valet routers won't let you set the subnet mask to the correct settings, so thats a problem.  I had a client with the same problem and we resolved it by replacing the router with a cheap belkin and it stays connected all the time.  I personally think the problem is that the iPhone is looking for data for all it's other services and since it can't find it on the lighting network, it bumps to the cell network and screws up the ip addresses.  But no way to really confirm that.

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  • in reply to Braden

    I have had no problems with my iPhone 4/4s running iOS 5 and an Element console.  I have found that the most basic, cheapest wifi router(Belkin is the one I have had luck with) works the best.  I have found that the Cisco Valet routers won't let you set the subnet mask to the correct settings, so thats a problem.  I had a client with the same problem and we resolved it by replacing the router with a cheap belkin and it stays connected all the time.  I personally think the problem is that the iPhone is looking for data for all it's other services and since it can't find it on the lighting network, it bumps to the cell network and screws up the ip addresses.  But no way to really confirm that.

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