Eos 1.9.8 Syntax Error

We've been having a problem on one of our Eoses for several weeks now.  We have two consoles, both with the 1.9.8 update, and only one has this problem.

While typing a command, for example [1] [5] [3] [at] [5] [Enter], we get a syntax error in the middle. It isn't always consistent. Sometimes we'll type the [1] in, and upon entering the [5] we immediately get a syntax error. Hitting the [5] repeatedly eventually gets the board to recognize the [5] as an acceptable input. Then the same thing needs to be repeated with the [3], repeatedly hitting the [3] until the board recognizes it as being okay. Sometimes the board is completely fine with [1] [5] [3] [at] [Enter]. The randomness of the error is especially frustrating. We've found that typing slowly seems to decrease the overall number of errors.

This error happens in Live and Blind, including any pages of Blind like Patch, Group, or Effect.

It also gets progressively worse. Restarting the system completely helps a lot. Once we get one error, though, we are more and more likely to be bogged down with more syntax errors. It makes programming infuriatingly slow at times.

Has anyone else had this problem? I can't seem to find other messages about this. Any ideas on fixes?

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  • First, very sorry you are seeing an issue with this.  Can you email the logs from the desk with the problem to eos@etcconnect.com?

    If you could also note the date/time when you see the issue, that would be most helpful. 

    To extract the logs, exit to the shell, select the maintenance tab, and (with a flash drive inserted) select Logs (or save logs, or something like that).  The desk will step you through the procedure.

    Thank you so much!

    a

     



    [edited by: Anne Valentino at 7:35 AM (GMT -6) on Sat, Mar 3 2012]
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  • First, very sorry you are seeing an issue with this.  Can you email the logs from the desk with the problem to eos@etcconnect.com?

    If you could also note the date/time when you see the issue, that would be most helpful. 

    To extract the logs, exit to the shell, select the maintenance tab, and (with a flash drive inserted) select Logs (or save logs, or something like that).  The desk will step you through the procedure.

    Thank you so much!

    a

     



    [edited by: Anne Valentino at 7:35 AM (GMT -6) on Sat, Mar 3 2012]
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