URGENT HELP ME PLEASE!

Since you are in Brazil, I would try to find the number to the local dealer (who sold you the console ?) who might be able to help, or call overseas to the ETC tech support number - 1 800 688 4116, which has a 24 hr. service system.  

I would also try turning off the master power switch on the back of the console, below the power plug-in cable.  This turns off all power to peripherals as well as does a hard shutdown.  Wait 2-3 minutes then do a power up.  On rare occasions I have had a freeze during boot and only get the ETC splash screen.  As per any Windows based computer, I simply hold down the power button (above the blackout key) until the console re-boots.  On the 4-5 occasions in 2-1/2 years, that has worked.

If this does not restore, then possible a bad hard drive.  

Hope this helps and good luck.

Steve B.

Since you are in Brazil, I would try to find the number to the local dealer (who sold you the console ?) who might be able to help, or call overseas to the ETC tech support number - 1 800 688 4116, which has a 24 hr. service system.  

I would also try turning off the master power switch on the back of the console, below the power plug-in cable.  This turns off all power to peripherals as well as does a hard shutdown.  Wait 2-3 minutes then do a power up.  On rare occasions I have had a freeze during boot and only get the ETC splash screen.  As per any Windows based computer, I simply hold down the power button (above the blackout key) until the console re-boots.  On the 4-5 occasions in 2-1/2 years, that has worked.

If this does not restore, then possible a bad hard drive.  

Hope this helps and good luck.

Steve B.

Thanks Steve

I wil do this proceedings, hope it works...Thanks a Lot!

You might want to check to make sure you haven't plugged the screen in the wrong output. The desk may be thinking the primary screen is on another output, so that's where it would put the startup options. Or not, but it's worth trying.

Another simple but overlooked item is to make sure there are no keys on the console or especially the keyboard accidentally being pressed.

Andrew