Ion Light board shuts down randomly, and when restarted makes a beeping noise and refuses to start.

We've had this ion board for a number of years and it's been fine, but it has begun turning off at will. Whenever the board is jostled or bumped it shuts down. Whenever you try to start it up again it make a shrill beeping noise and refuses to start completely. The screens never come on, though the controls light-up.  Usually when the board is left alone for a day it runs just fine when we comeback, however this time after it started up again it shut down the instant it was nudged.  I need to know why it makes the beeping and shuts down, and how to make it start up again promptly rather than taking a day or two.

  • Hi Henry,

    I'm sorry for the difficulties you're experiencing. This may be best troubleshot and resolved over the phone -- when you get a chance, please give your local ETC office a call, and we'll be glad to troubleshoot this with you.

    For technical support in the Americas,
    please call 608/831-4116,
    or toll-free in the U.S. at 800/688-4116.

    For technical support in Europe,
    please call (+44) 20 8896 1000.

    For technical support in Germany,
    please call (+49) 8024 4700-0

    For technical support in Asia,
    please call (+852) 2799 1220.

     

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