I am beta testing Nomad 2.4 (currently on build 142) using one of the Eos programming wings. I noticed that there was a new firmware update for the Eos Playback Master came with the software, version 18.104.22.168.0.6. Upon upgrading said firmware, the master playback and it's controls no longer respond (and all of the playback modifier keys are lit up, top four are green, rest are red). The shell reported that the upgrade was successful and the logs confirm that the firmware was successful. However, it appears that Nomad no longer detects the playback section of the programming wing, as the Playback tab no longer appears in the Peripheral Test application. My computer also shows a new drive named BOOTLOADER with a single file, a blank text document named READY.
I guess my question is this: is there a way to rollback the firmware on the playback wing independent of the Nomad software?
I am currently running the Nomad software on a PC running on Windows 10.
Definitely give Tech Services a call as Sasha suggests. I'll keep this post on the regular Eos Family forum as the details are not necessarily beta-focused. The update process can be confusing.
For anyone who sees this in the future - it's important to do the following:
If you do have a component that doesn't work after the update, give Tech Services a call. Very often we can get it fixed with you over the phone.
In reply to Hans.Hinrichsen:
The same has happened to me. How did you solve it? It would be good to put here the procedure to correct the problem but above all that ETC finds a solution so that no one else has to be in this situation.
What are the steps that need to be done to make the playback master work again?
In reply to Jkar Gorostiza:
In reply to grahamparker:
Hi.Thanks Grahan. Solved, thanks to the excellent technical support of ETC lighting Stonex (Juan Carlos Pascual), thank you for your patience and professionalism.