I'm having a issue with the fixture profile for Robe Robin CycBar 15 Mode 1 since updating to 2.8.0 (and later 2.8.1). The ranges for the colours (rgbw) have changed into "2 ranges", so you essentially can't work with this fixture in this mode anymore. Now I do have an older showfile, created under 2.7.x, where the profile still does what it is supposed to, so for now I can make do with a merge, but it's not ideal, of course.
Unless I'm doing something wrong? But have explored every known avenue of desk settings, colour mix modes etc. But simply comparing the old and new profiles already points to some kind of error.
Anyone any thoughts?
Would you be able to email a show file in to Service@etcconnect.com with both a v2.7.x profile and a v2.8.1 profile patched? I am struggling to find this profile's M1 using 2 color ranges and I think it will be helpful to examine the differences between a working profile and a non-working profile in your show. Please add notification number (300745711) to the subject line of your email so that we may attach your file to the notes I have already created.
Sorry for the extreme late response. I was out touring and today I finally got back to my "home venue". I updated the ION to 220.127.116.11 to see if this problem would perhaps solve itself, but it did not. I will send an email shortly (and include this information).
i had had the same problem. I noticed there is a difference between the EOS fixture profile, the manual, the (updated fixture, which ahas an extra mode that is not in the manual) and that same fixture in wysiwyg. They all behave differently. I doubt the manual will solve the problem. For me it was not just mode 1, but also mode 6.
It appears that the problem I'm having is limited to this one specific ION - as others I have tried it on, work as expected. However, I cannot tell you yet what exactly is going. I'm still working it out with the amazing people at ETC :).
We have been working with Jason's show files to try to find differences between the working and non-working profile behaviors and we would be very interested in testing your show file as well! If you are able to, please call in to ETC Technical Support and reference notification 300753762. If you are able to email your show file to Service@etcconnect.com in advance (with the notification number in the subject line) we will be able to load your show on our consoles and work through this problem together.