Bug: Backup Failure after upgrade to 3.17

Hi Everyone, we just switch over to 3.17 on our show from 3.16.1, and we're experiencing a regular backup issue every time we try to run a local backup. The error Code reads:
"Attic State Mismatch in table view items. Suggest a log-off and retry.
Missing Cross References between tables.
Show backup failed."

We are able to run a backup after a server log off and log on. But this does make it a bit difficult to run periodic backups throughout the day.

Rig hardware:
HPU as primary server.
RH4 and Full Boar as Failover/programmer desk (server and DP on).
Hoglet with Hog4PC as a tech desk (Server and DP off).

Backup fails on all systems until there is a Primary server log off and log on.

My team has also tested this and experienced the issue on other stages on the show, with similar hardware setups.

The only thing we haven't tested is if a fresh showfile started with 3.17 has the issue, all of our current shooflies were started with 3.16.1.

-Elton
Parents
  • Hi Elton,

    Can you load the show file from archive on a single console not in a network and then back it up successfully? If it fails can you log off/on and back to up again and see if that works? If it does can you load the "happy" show file on the single console again and back it up and see if it succeeds? If it does succeed then put the console with the "happy" show back in the network and try to back it up on another console running server and see if that works and let me know?


    Can you send me your show file? Please zip it before sending as our email likes to mark show files as spam... gabriella.griffith@highend.com

Reply
  • Hi Elton,

    Can you load the show file from archive on a single console not in a network and then back it up successfully? If it fails can you log off/on and back to up again and see if that works? If it does can you load the "happy" show file on the single console again and back it up and see if it succeeds? If it does succeed then put the console with the "happy" show back in the network and try to back it up on another console running server and see if that works and let me know?


    Can you send me your show file? Please zip it before sending as our email likes to mark show files as spam... gabriella.griffith@highend.com

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