Fixture library requests

Hello,

Is there any way of adding the date of when a fixture mode/personaility was requested witihn the ETC library request area.So if i ask for library on a date and it is marked as received and a date could be appened to that notation? Appreciate making libraries is time consuming and some fixtures are more complicated than others but i've had 5 weeks wait for some fixtures which has meant the show has been and goone in some cases.

Thanks for the help

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0 3thanbalmer 2 hours ago

Hello,

Thanks for posting this and apologies for the inconvenience. If you have a request for a specific fixture that you need for a show and it looks like you won't get it in time, please send the FLH# that you received from ETC to HESservice@etcconnect.com. We will elevate the priority and do our best to direct the resources towards getting it done in time for the event. It has been a challenge to keep up with the sheer volume of fixtures and their numerous modes, and we're working to address this in the future. Thanks again and hope you have a great rest of your day!
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0 Cormac Jackson 1 hour ago in reply to 3thanbalmer

Thank you for the reply & offer of help and assistance, Generally I try as early as I can to get show patch/information but sometimes you get a curveball.I can't imagine the volume of requests for the entire ETC console range.

Regards C
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0 Cormac Jackson 1 hour ago in reply to 3thanbalmer

Thank you for the reply & offer of help and assistance, Generally I try as early as I can to get show patch/information but sometimes you get a curveball.I can't imagine the volume of requests for the entire ETC console range.

Regards C
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