Express console stuck on boot screen

Hi every one.  We have an Express 125 and it has suddenly stopped booting, and remains on the boot screen (boot v1.02).  After about 30 seconds there is a click and the Stage Learn Clear and Cue buttons light but nothing else happens - the screen remains on the boot picture.

I have reinstalled the Console Software v3.1 that came with the unit and it seems to install ok (0%-100%) but returns to the boot screen.  

Does anyone have any ideas?  Is there a system reset disk/set of keys to hold done? 

Any help much appreciated.

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