SmartFade Family Consoles

SmartFade & SmartFade ML drivers

Date wilrijkkern
Date Tue, Mar 18 2014 3:40 PM
Replies 3 replies
Subscribers 67 subscribers
Views 3402 views
Users 0 members are here

drivers

I follow d the instructions to connect my console (smartfade ML) to smartsoft ; both version3.0.9.0.43

got to smartsoft \drivers than choice between amd64,ia64 and x86 because my computer works with 32 bit I choose x86. file in map is etchsys.sys .

that he can t read .tells to contact factory

am I doing something wrong . the connection fails every time.

can somebody help.

thanks

wilrijkkern over 10 years ago

I use windows 7.

thanks
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AdamBennette over 10 years ago in reply to wilrijkkern

Hello,

don't go to the subfolders below /drivers. The system needs to look in the actual drivers folder for an inf file. It will pick the right file for your OS.

regards, Adam

any more trouble then please call ETC technical services and we will help you.
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Matt Pumplin over 10 years ago

Hello,

Instructions for this are spelled out on our Wiki here as well : http://community.etcconnect.com/wikis/products/knowledgebase-smartfade-ml-unknown-device-driver-error.aspx

Scroll down past the Windows XP section to the Windows 7 instructions.

If that doesn't help, please contact your local tech support.

For technical support in the Americas,
please call 608/831-4116,
or toll-free in the U.S. at 800/688-4116.

For technical support in Europe,
please call (+44) 20 8896 1000.

For technical support in Germany,
please call (+49) 8024 4700-0

For technical support in Asia,
please call (+852) 2799 1220.

Thanks,

Matt Pumplin

Technical Support Specialist

[edited by: Matt Pumplin at 9:32 AM (GMT -6) on Wed, Mar 19 2014]
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