Device commands don't work

Hi there -

I will forward you comment to the team, but in the mean time, could you try something? I believe these fixtures require the strobe to be closed for these commands to work. Can you try manually closing the strobe shutter then using the commands? Does that make any difference?

Thanks much -

Sarah

Sarah,

You are correct, the shutter/strobe channel needs to be at zero to access the control channel.  I have the strobe channel at zero.  As I said, "reset" works, the others don't.  Therefore, I know that I am correctly accessing the control channel.

I have attempted this in SmartSoft also.  When I do a "reset" I see that the control channel goes to 26% for a brief time.  When I try "lamp on" or "lamp off" the control channel does nothing.

Thanks for your help.

Craig

What version of software are you running, please?

Thanks much -

Sarah

What version of software are you running, please?

Thanks much -

Sarah

Sarah,

The firmware and personality versions are in my first post.  The SmartSoft version is 2.0.0.9.0.23.

-Craig