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    Charity
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Downloaded SmartFade ML Software v2.1.0- now LEDs don't work

I downloaded SmartFade ML's latest software for my church's SmartFade ML board.  Now the intensity for the LEDs no longer work, nor can I control the LED lights via INT DEV 20 -24 faders.  The only way I can turn the LED lights off, is to shut the board down.  

I tried rebooting the board and entering it into test mode, but the problem still exists.  I tried loading a previously saved light show, however the problem stays. I thought it may be something to do with patching, however, I am not familiar with patching devices and wasn't able to determine if that was the problem.  The PC software recognizes the board, and even recognizes when I turn on the faders that control the LEDs, it will show the gradual increase of intensity while I move the fader up, however the lighting itself doesn't even recognize the fader. 

Has anyone had this problem? Is this because of the new software, or something to do with the LEDs themselves?  My church has had to change out the light board 3 times due to various problems, but we started using SmartFade ML in August 2008.  Please advise, thank you.

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  • Hi,

    Do you have any more information as to the type (Make and Model) of LED fixtures you are using?

    The fact that the fixtures go off when you remove DMX suggests that you have control of the fixtures. (Not necessarily all the right channels in all the right places but hey.... ) It sounds a bit like something may have changed with how the 'Fade with Intensity' is being handled for your particular fixtures. If you could get as much information on the fixture type and any mode settings they may have and a copy of your showfile we would be happy to take a look for you.

     

    Simon

    ETC Tech Service, London

  • in reply to SiClarke

    They are a PIxelpar product, with about 39 bulbs in 1 row. the sequence is blue, green, and  red.  We have about 9 fixtures next to each other, to produce back drop lighting.  Unfortunately, my production manager has no idea the exact model of these LEDs and it will take more time to determine that.  I hope to know more next week.  Also, what's your email address so i can send a showfile to you.  I attempted to post the file, but had no luck.

    -Charity

  • in reply to Charity

    Charity,

                  Are you running anything else on your smartfade or just the LED Lights? If so, are the other fixtures working properly?.

                  

  • in reply to etoombs

    Yes, many other light fixtures are connected, however the LEDs are the only one affected.  I attempted to uninstall the New software, and reinstall the old software from a disk, and the LEDs were still not accessable, thus I reinstalled the new software.  The oddest thing is, past showfiles patch all the other devices but do not patch the LEDs in at all.  The LEDs will come on as soon as I start up the light board, and shut off only when I shut off the light board.  No fader will control the LEDs at all.

  • in reply to Charity

    Have you tried pulling down the grand master slider, or pressing the blackout button?  If doing that causes the LED fixtures to go out, then you know that you have control of those fixtures.

    If that doesn't reveal anything, then I would check to see which addresses those LEDs are set to (on the fixtures themselves) and then use SmartSoft's DMX output window to see what DMX values you're sending to those devices.

    In either case, I suspect that you have a patching problem.

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  • in reply to Charity

    Have you tried pulling down the grand master slider, or pressing the blackout button?  If doing that causes the LED fixtures to go out, then you know that you have control of those fixtures.

    If that doesn't reveal anything, then I would check to see which addresses those LEDs are set to (on the fixtures themselves) and then use SmartSoft's DMX output window to see what DMX values you're sending to those devices.

    In either case, I suspect that you have a patching problem.

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