Smartfade 2496 acting like a 1248

This might be the set-up of the patch of channel to dimmer.  You could try clearing the patch and then set the patch 1 to 1 (channel 1 to dimmer 1). Here is an extract from the user manual page 19 on how to do this.

Clear Patch

     The patch is cleared from the Patch Menu.
     Menu>Patch>Patch - special>[Clear Patch]
     Press (MENU) to confirm.

Set Patch 1 to 1

    The patch is set 1 to 1 from the Patch Menu.
    Menu>Patch>Patch - special>[Set Patch 1 to 1]
    Press (MENU) to confirm.

I should also add that before this I set the patch 1-1 and cleared the settings. That didn't work so a upgraded the firmware to 3.0. Still no change. 

a further note on what its doing. when I hit 1-48 it shows 1 and 13 below it when i hit it again it doesn't change same thing with mems. When I hit 49-96 it displays 25 and 37 not 49 - 61 like it should. This definitely is a console issue just cant figure out if it can be effected through software or if it is a hardware problem.  

This sounds like a hardware issue, and may need to come back to the factory for repair.  Give ETC Tech Services a call in the morning, and we can help you straighten it out. 

Thanks for you insight that was exactly my plan

Thanks for you insight that was exactly my plan

As it turns out this was a software error. The smartfade failed into 1248 mode and had to be reinitialized in the diagnostic menu. Very interesting failure