thank you, but we already know this procedure. Before, a technician knows how to reset the CEM+ module by pressing & holding certain button. But the we cannot contact this technician anymore.
Like in the old CEM, you can reset it by holding "DIMMER" button and pressing the "RESET" button for 4-5 seconds.
You'll need to log into the processor (in CEM+ they added user levels). Then you can reset said processor. Where are you out of? I'd recommend either contacting ETC phone support 800.688.4116 they will be happy to assist you, or another local dealer.
I'm located in Michigan, but if I can be of assistance please don't hesitate to send me a message on here, and i'd be more than happy to assist you in anyway I can.
i am already logged in as a power user.
but that is not the thing. we already know how to reset the CEM+ by logging in, navigate to rack and delete all rack.
What i am trying to know is how to RESET and erase the configuration by pressing and holding a certain buttons without going inside the menu.
Thanks for the assistance.
I am from the Philippines
CEM+ and CEM3 use power user and web logins to control those functions. As far as I know there is no series of keystrokes that will do what we can do to CEM classics in these processors.
CEM+ and CEM3 use power user and web logins to control those functions. As far as I know there is no series of keystrokes that will do what we can do to CEM classics in these processors.
from the wiki
http://community.etcconnect.com/wikis/products/knowledgebase-generating-defaults-on-the-cem-basic-portable.aspx
It will reboot and sit at "Updating Settings" for a while and then take you to the home screen.
We already know this basic procedure. We are using this already to configure or new CEM+
There is a keystroke for RESETTING. we have done it before by our supplier here in the Philippines. But unfortunately, the Technician who done it is no longer connected to our supplier.
Hope we can figure it out.
I remember the technician said to us, by doing the Keystroke reset to generate defaults, it erases and format all of its memory. because we had encountered a problem in saving the config. while in the "save changes" and selecting "YES", i hangs and do nothing even if you waited for a minute or more. when we press reset in the front panel, it goes back to the GENERATE DEFAULTS menu.
I would advise you ring ETC technical services. We will be happy to talk you though your issue.
Americas:1.800.688.4116
Europe: +44 (0)20 8896 1000
Asia: (+852) 2799 1220
www.etcconnect.com