Arduino not speaking to EOS

I uploaded the test sketch and just like the instructions say and the TX light blinking once per second. However when i launch the software I don’t see the messages that read "OSC USB Device Handshake Complete[OK]" and "OSC USB Device Handshake Initiated [ETCOSC?]" I believe I have the libraries all set up correctly so i am confused on why this doesn't work. does anyone have any ideas of how to troubleshoot?

(I am sorry for spamming the forums I am just very new to this whole thing and its very confusing for me and this project is due tomorrow morning)

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