Support request regarding Fixture Library Hub

Hey there,

it seems like I suddenly can't add a request in the Fixture Library Hub. I already used it a few times for Hog v4 fixture requests. Now it is the only way to request fixtures for EOS. I wanted to add a change request for Cameo AuroSpot CLAS200. I already tried it a few times. I entered the following information.
I'm logged in so it does not ask for name and email. Platform "Eos v3" is chosen. Manufacturer "Cameo", Fixture Name "Auro Spot CLAS200", Personality / Mode "13ch", DMX Footprint "13", Documentation: I uploaded a document named "Cameo Auro Spot 100_200.pdf" (2.29MB). I didn't check private, selected 21th of october 2023 as need by date. First date enabled to be chosen is the 15th. I commented the following:

Hey,
DMX documentation is on page 41 and 42.
I'd like there to be a "Beam FX Mode" like there is a "Gobo Mode".
The issue is that Rot+ and Rot- do not use the same user range.
I can't toggle between forward and backwards rotation with same speed
like it is possible with gobo rotation. I suggest adding a
"Beam FX Mode" with Index, Rot+, Rot- and in "Beam FX Index/Speed" in
Mode "When Beam FX Select is effect 1" there should be three corresponding
modes with equal user ranges. Thanks a lot!
Lars

I of course checked the reCAPTCHA.

When trying to submit it keeps loading. As I said I already tried a few times. Can anyone identify the problem?

Another little side comment: When visiting "Your Submissions" > "Requests" in my account view, I can't identify the platform of each of that fixture requests:

Thanks a lot everyone!

Greetings from Germany

Lars

Parents
  • Hi Lars,

    Our team has been investigating the issues you've reported and can see that your request did not make it to the server to be processed. Is it possible that you have a firewall blocking that communication? Would you be able to try from a different computer or network to see if the issue repeats itself for you?

    As for the platform of the request, we agree that information is missing and have a ticket for getting that updated to show in the future.

  • Hey ,

    it seems like it was not my firewall blocking. First I tried using two different computers. One with Win10, one Win11. Both using firefox as browser. Because my home network has a firewall installed, I used 4G mobile internet. How do you call it, cellular internet?Thinking But even bypassing my firewall by using 4G did not help. I just wonder that, I was able to already request a lot of other fixture types for Hog4. Using the same computer in the same home network.

Reply
  • Hey ,

    it seems like it was not my firewall blocking. First I tried using two different computers. One with Win10, one Win11. Both using firefox as browser. Because my home network has a firewall installed, I used 4G mobile internet. How do you call it, cellular internet?Thinking But even bypassing my firewall by using 4G did not help. I just wonder that, I was able to already request a lot of other fixture types for Hog4. Using the same computer in the same home network.

Children
No Data