Support request regarding Fixture Library Hub

Hi Lars,

Our team has been investigating the issues you've reported and can see that your request did not make it to the server to be processed. Is it possible that you have a firewall blocking that communication? Would you be able to try from a different computer or network to see if the issue repeats itself for you?

As for the platform of the request, we agree that information is missing and have a ticket for getting that updated to show in the future.

...I also tried uploading another random pdf instead of the documentation. But didn't solve it.

I use Firefox primarily

I just tried to submit it without being logged in. I used firefox on a Win10 notebook with wifi hotspot. Did not work.

Hello Lars,

I pushed out an update to the Hub. Can you please try logging in again and submitting a request?

-PH

Sadly still does not work. But I had a look at the console and there are two errors:

POST https://fixture-library-hub-api.etcconnect.com/api/request
Quellübergreifende (Cross-Origin) Anfrage blockiert: Die Gleiche-Quelle-Regel verbietet das Lesen der externen Ressource auf https://fixture-library-hub-api.etcconnect.com/api/request. (Grund: CORS-Kopfzeile 'Access-Control-Allow-Origin' fehlt). Statuscode: 500.

Translated:

POST https://fixture-library-hub-api.etcconnect.com/api/request
Cross-source (cross-origin) request blocked: The same-source rule prohibits reading the external resource at https://fixture-library-hub-api.etcconnect.com/api/request. (Reason: CORS header 'Access-Control-Allow-Origin' is missing). Status code: 500.

Seems like a missing argument in the post request header?

By the way I get the same error using Chrome:

Access to fetch at 'https://fixture-library-hub-api.etcconnect.com/api/request' from origin 'https://fixture-library-hub.etcconnect.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
RequestPage.js:213     POST https://fixture-library-hub-api.etcconnect.com/api/request net::ERR_FAILED 500 (Internal Server Error)
(anonymous) @ RequestPage.js:213
c @ regeneratorRuntime.js:44
(anonymous) @ regeneratorRuntime.js:125
(anonymous) @ regeneratorRuntime.js:69
On @ asyncToGenerator.js:3
a @ asyncToGenerator.js:22
(anonymous) @ asyncToGenerator.js:27
(anonymous) @ asyncToGenerator.js:19
(anonymous) @ RequestPage.js:243
(anonymous) @ Formik.tsx:851
(anonymous) @ Formik.tsx:1202
(anonymous) @ Formik.tsx:758
Promise.then (async)
(anonymous) @ Formik.tsx:733
(anonymous) @ Formik.tsx:1202
(anonymous) @ Formik.tsx:825
(anonymous) @ Formik.tsx:1202
ze @ react-dom.production.min.js:52
Je @ react-dom.production.min.js:52
(anonymous) @ react-dom.production.min.js:53
jr @ react-dom.production.min.js:100
Sr @ react-dom.production.min.js:101
(anonymous) @ react-dom.production.min.js:113
Oe @ react-dom.production.min.js:292
(anonymous) @ react-dom.production.min.js:50
Tr @ react-dom.production.min.js:105
qt @ react-dom.production.min.js:75
_t @ react-dom.production.min.js:74
t.unstable_runWithPriority @ scheduler.production.min.js:18
Vo @ react-dom.production.min.js:122
Ze @ react-dom.production.min.js:292
Xt @ react-dom.production.min.js:73
RequestPage.js:241 TypeError: Failed to fetch
    at RequestPage.js:213:13
    at c (regeneratorRuntime.js:44:17)
    at Generator.<anonymous> (regeneratorRuntime.js:125:22)
    at Generator.next (regeneratorRuntime.js:69:21)
    at On (asyncToGenerator.js:3:20)
    at a (asyncToGenerator.js:22:9)
    at asyncToGenerator.js:27:7
    at new Promise (<anonymous>)
    at asyncToGenerator.js:19:12
    at RequestPage.js:243:10

Hello Lars,

I have been trying to reproduce your issue but am having little luck. Can you please generate a .har file from the fixture request you are trying to submit? Please use the following link for instructions on generating a .har file then attach the file once generated.

https://help.okta.com/oag/en-us/content/topics/access-gateway/troubleshooting-with-har.htm

Cheers,

-PH

Hey patrick hutchinson ,

can I send you the .har file as private message or can you share an upload link with me? Thanks

Hello Lars,

I just sent you an email with a link to a Cloud location you can place the .har file. Let me know if you do not receive it.

Cheers,

-PH

I did not receive an email. Not even in spam. It seems like I can't send it to you via PM neither.

Hello Lars,

Thank you very much for sending over the .har file and I apologize for any frustrations this issue might have caused. With a little bit of analysis, a colleague and I have determined the issue. What we found is the comment you added to the request was flagged by our firewall as being potentially malicious. We have updated the firewall rules and I am confident that your next request submission will be successful. Can you please try submitting your request again?

Cheers,

-PH 

Hello Lars,

Thank you very much for sending over the .har file and I apologize for any frustrations this issue might have caused. With a little bit of analysis, a colleague and I have determined the issue. What we found is the comment you added to the request was flagged by our firewall as being potentially malicious. We have updated the firewall rules and I am confident that your next request submission will be successful. Can you please try submitting your request again?

Cheers,

-PH 

Success!

Thank you a lot! I mean it was frustrating a few times, but the joy of having the problem fixed is greater.

Out of curiosity, can be identified which part of the comment was the problem?

Thanks

Lars

Hi Lars,

IT guy here. I'm not sure how helpful it will be, but I've included a screenshot below of the specific section that got flagged (highlighted). It seems the pattern match was along the lines of "double quote followed by space, followed by the word 'like' followed by space".

Sorry for the hassle with this. Firewalls are very helpful, but sometimes can definitely get in the way.

Drew

Hey Drew.

I see. As a full-time IT systems administrator managing multiple firewalls and a part-time lighting technician, I find it interesting and think to understand why it was blocked.

Thank you and have a nice weekend!

Lars