Support request regarding Fixture Library Hub

Hey there,

it seems like I suddenly can't add a request in the Fixture Library Hub. I already used it a few times for Hog v4 fixture requests. Now it is the only way to request fixtures for EOS. I wanted to add a change request for Cameo AuroSpot CLAS200. I already tried it a few times. I entered the following information.
I'm logged in so it does not ask for name and email. Platform "Eos v3" is chosen. Manufacturer "Cameo", Fixture Name "Auro Spot CLAS200", Personality / Mode "13ch", DMX Footprint "13", Documentation: I uploaded a document named "Cameo Auro Spot 100_200.pdf" (2.29MB). I didn't check private, selected 21th of october 2023 as need by date. First date enabled to be chosen is the 15th. I commented the following:

Hey,
DMX documentation is on page 41 and 42.
I'd like there to be a "Beam FX Mode" like there is a "Gobo Mode".
The issue is that Rot+ and Rot- do not use the same user range.
I can't toggle between forward and backwards rotation with same speed
like it is possible with gobo rotation. I suggest adding a
"Beam FX Mode" with Index, Rot+, Rot- and in "Beam FX Index/Speed" in
Mode "When Beam FX Select is effect 1" there should be three corresponding
modes with equal user ranges. Thanks a lot!
Lars

I of course checked the reCAPTCHA.

When trying to submit it keeps loading. As I said I already tried a few times. Can anyone identify the problem?

Another little side comment: When visiting "Your Submissions" > "Requests" in my account view, I can't identify the platform of each of that fixture requests:

Thanks a lot everyone!

Greetings from Germany

Lars

Top Replies

patrick hutchinson 7 months ago in reply to fohlwilting +1 ETC verified

Hello Lars, Thank you very much for sending over the .har file and I apologize for any frustrations this issue might have caused. With a little bit of analysis, a colleague and I have determined the…

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0 starksk 7 months ago

Hi Lars,

Our team has been investigating the issues you've reported and can see that your request did not make it to the server to be processed. Is it possible that you have a firewall blocking that communication? Would you be able to try from a different computer or network to see if the issue repeats itself for you?

As for the platform of the request, we agree that information is missing and have a ticket for getting that updated to show in the future.
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0 fohlwilting 7 months ago in reply to starksk

...I also tried uploading another random pdf instead of the documentation. But didn't solve it.
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0 patrick hutchinson 7 months ago in reply to fohlwilting

Hello Lars,

Can you try to logging out of the Hub and then logging back in before submitting the request?

-PH
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0 fohlwilting 7 months ago in reply to patrick hutchinson

Hey patrick hutchinson

Just tried it. I logged in, logged out, logged in and tried it again.

When Submitting it again keeps loading like shown in the following picture:
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0 patrick hutchinson 7 months ago in reply to fohlwilting

Hello Lars,

What browser do you primarily use? In the mean time, can you logout of the Fixture Library Hub and try submitting the request? When logged out you should see name and email fields appear on the request page.

-PH
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0 fohlwilting 7 months ago in reply to patrick hutchinson

I use Firefox primarily
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0 fohlwilting 7 months ago in reply to patrick hutchinson

I just tried to submit it without being logged in. I used firefox on a Win10 notebook with wifi hotspot. Did not work.
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0 patrick hutchinson 7 months ago in reply to fohlwilting

Hello Lars,

I pushed out an update to the Hub. Can you please try logging in again and submitting a request?

-PH
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0 fohlwilting 7 months ago in reply to patrick hutchinson

Sadly still does not work. But I had a look at the console and there are two errors:

POST https://fixture-library-hub-api.etcconnect.com/api/request
Quellübergreifende (Cross-Origin) Anfrage blockiert: Die Gleiche-Quelle-Regel verbietet das Lesen der externen Ressource auf https://fixture-library-hub-api.etcconnect.com/api/request. (Grund: CORS-Kopfzeile 'Access-Control-Allow-Origin' fehlt). Statuscode: 500.

Translated:

POST https://fixture-library-hub-api.etcconnect.com/api/request
Cross-source (cross-origin) request blocked: The same-source rule prohibits reading the external resource at https://fixture-library-hub-api.etcconnect.com/api/request. (Reason: CORS header 'Access-Control-Allow-Origin' is missing). Status code: 500.

Seems like a missing argument in the post request header?

0 fohlwilting 7 months ago in reply to patrick hutchinson

By the way I get the same error using Chrome:

Access to fetch at 'https://fixture-library-hub-api.etcconnect.com/api/request' from origin 'https://fixture-library-hub.etcconnect.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
RequestPage.js:213     POST https://fixture-library-hub-api.etcconnect.com/api/request net::ERR_FAILED 500 (Internal Server Error)
(anonymous) @ RequestPage.js:213
c @ regeneratorRuntime.js:44
(anonymous) @ regeneratorRuntime.js:125
(anonymous) @ regeneratorRuntime.js:69
On @ asyncToGenerator.js:3
a @ asyncToGenerator.js:22
(anonymous) @ asyncToGenerator.js:27
(anonymous) @ asyncToGenerator.js:19
(anonymous) @ RequestPage.js:243
(anonymous) @ Formik.tsx:851
(anonymous) @ Formik.tsx:1202
(anonymous) @ Formik.tsx:758
Promise.then (async)
(anonymous) @ Formik.tsx:733
(anonymous) @ Formik.tsx:1202
(anonymous) @ Formik.tsx:825
(anonymous) @ Formik.tsx:1202
ze @ react-dom.production.min.js:52
Je @ react-dom.production.min.js:52
(anonymous) @ react-dom.production.min.js:53
jr @ react-dom.production.min.js:100
Sr @ react-dom.production.min.js:101
(anonymous) @ react-dom.production.min.js:113
Oe @ react-dom.production.min.js:292
(anonymous) @ react-dom.production.min.js:50
Tr @ react-dom.production.min.js:105
qt @ react-dom.production.min.js:75
_t @ react-dom.production.min.js:74
t.unstable_runWithPriority @ scheduler.production.min.js:18
Vo @ react-dom.production.min.js:122
Ze @ react-dom.production.min.js:292
Xt @ react-dom.production.min.js:73
RequestPage.js:241 TypeError: Failed to fetch
    at RequestPage.js:213:13
    at c (regeneratorRuntime.js:44:17)
    at Generator.<anonymous> (regeneratorRuntime.js:125:22)
    at Generator.next (regeneratorRuntime.js:69:21)
    at On (asyncToGenerator.js:3:20)
    at a (asyncToGenerator.js:22:9)
    at asyncToGenerator.js:27:7
    at new Promise (<anonymous>)
    at asyncToGenerator.js:19:12
    at RequestPage.js:243:10

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0 fohlwilting 7 months ago in reply to patrick hutchinson

By the way I get the same error using Chrome:

Access to fetch at 'https://fixture-library-hub-api.etcconnect.com/api/request' from origin 'https://fixture-library-hub.etcconnect.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
RequestPage.js:213     POST https://fixture-library-hub-api.etcconnect.com/api/request net::ERR_FAILED 500 (Internal Server Error)
(anonymous) @ RequestPage.js:213
c @ regeneratorRuntime.js:44
(anonymous) @ regeneratorRuntime.js:125
(anonymous) @ regeneratorRuntime.js:69
On @ asyncToGenerator.js:3
a @ asyncToGenerator.js:22
(anonymous) @ asyncToGenerator.js:27
(anonymous) @ asyncToGenerator.js:19
(anonymous) @ RequestPage.js:243
(anonymous) @ Formik.tsx:851
(anonymous) @ Formik.tsx:1202
(anonymous) @ Formik.tsx:758
Promise.then (async)
(anonymous) @ Formik.tsx:733
(anonymous) @ Formik.tsx:1202
(anonymous) @ Formik.tsx:825
(anonymous) @ Formik.tsx:1202
ze @ react-dom.production.min.js:52
Je @ react-dom.production.min.js:52
(anonymous) @ react-dom.production.min.js:53
jr @ react-dom.production.min.js:100
Sr @ react-dom.production.min.js:101
(anonymous) @ react-dom.production.min.js:113
Oe @ react-dom.production.min.js:292
(anonymous) @ react-dom.production.min.js:50
Tr @ react-dom.production.min.js:105
qt @ react-dom.production.min.js:75
_t @ react-dom.production.min.js:74
t.unstable_runWithPriority @ scheduler.production.min.js:18
Vo @ react-dom.production.min.js:122
Ze @ react-dom.production.min.js:292
Xt @ react-dom.production.min.js:73
RequestPage.js:241 TypeError: Failed to fetch
    at RequestPage.js:213:13
    at c (regeneratorRuntime.js:44:17)
    at Generator.<anonymous> (regeneratorRuntime.js:125:22)
    at Generator.next (regeneratorRuntime.js:69:21)
    at On (asyncToGenerator.js:3:20)
    at a (asyncToGenerator.js:22:9)
    at asyncToGenerator.js:27:7
    at new Promise (<anonymous>)
    at asyncToGenerator.js:19:12
    at RequestPage.js:243:10

Children

0 patrick hutchinson 7 months ago in reply to fohlwilting

Hello Lars,

I have been trying to reproduce your issue but am having little luck. Can you please generate a .har file from the fixture request you are trying to submit? Please use the following link for instructions on generating a .har file then attach the file once generated.

https://help.okta.com/oag/en-us/content/topics/access-gateway/troubleshooting-with-har.htm

Cheers,

-PH
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0 fohlwilting 7 months ago in reply to patrick hutchinson

Hey patrick hutchinson ,

can I send you the .har file as private message or can you share an upload link with me? Thanks
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0 patrick hutchinson 7 months ago in reply to fohlwilting

Hello Lars,

I just sent you an email with a link to a Cloud location you can place the .har file. Let me know if you do not receive it.

Cheers,

-PH
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0 fohlwilting 7 months ago in reply to patrick hutchinson

I did not receive an email. Not even in spam. It seems like I can't send it to you via PM neither.
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+1 patrick hutchinson 7 months ago in reply to fohlwilting

Hello Lars,

Thank you very much for sending over the .har file and I apologize for any frustrations this issue might have caused. With a little bit of analysis, a colleague and I have determined the issue. What we found is the comment you added to the request was flagged by our firewall as being potentially malicious. We have updated the firewall rules and I am confident that your next request submission will be successful. Can you please try submitting your request again?

Cheers,

-PH
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0 fohlwilting 7 months ago in reply to patrick hutchinson

Success!

Thank you a lot! I mean it was frustrating a few times, but the joy of having the problem fixed is greater.

Out of curiosity, can be identified which part of the comment was the problem?

Thanks

Lars
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0 Drew Fabian 7 months ago in reply to fohlwilting

Hi Lars,

IT guy here. I'm not sure how helpful it will be, but I've included a screenshot below of the specific section that got flagged (highlighted). It seems the pattern match was along the lines of "double quote followed by space, followed by the word 'like' followed by space".

Sorry for the hassle with this. Firewalls are very helpful, but sometimes can definitely get in the way.

Drew
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0 fohlwilting 7 months ago in reply to Drew Fabian

Hey Drew.

I see. As a full-time IT systems administrator managing multiple firewalls and a part-time lighting technician, I find it interesting and think to understand why it was blocked.

Thank you and have a nice weekend!

Lars
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