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    fohlwilting
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Support request regarding Fixture Library Hub

Hey there,

it seems like I suddenly can't add a request in the Fixture Library Hub. I already used it a few times for Hog v4 fixture requests. Now it is the only way to request fixtures for EOS. I wanted to add a change request for Cameo AuroSpot CLAS200. I already tried it a few times. I entered the following information.
I'm logged in so it does not ask for name and email. Platform "Eos v3" is chosen. Manufacturer "Cameo", Fixture Name "Auro Spot CLAS200", Personality / Mode "13ch", DMX Footprint "13", Documentation: I uploaded a document named "Cameo Auro Spot 100_200.pdf" (2.29MB). I didn't check private, selected 21th of october 2023 as need by date. First date enabled to be chosen is the 15th. I commented the following:


I of course checked the reCAPTCHA.

When trying to submit it keeps loading. As I said I already tried a few times. Can anyone identify the problem?

Another little side comment: When visiting "Your Submissions" > "Requests" in my account view, I can't identify the platform of each of that fixture requests:

Thanks a lot everyone!

Greetings from Germany

Lars

Parents
  • 0

    Hi Lars,

    Our team has been investigating the issues you've reported and can see that your request did not make it to the server to be processed. Is it possible that you have a firewall blocking that communication? Would you be able to try from a different computer or network to see if the issue repeats itself for you?

    As for the platform of the request, we agree that information is missing and have a ticket for getting that updated to show in the future.

  • 0 in reply to starksk

    ...I also tried uploading another random pdf instead of the documentation. But didn't solve it.

  • 0 in reply to fohlwilting

    Hello Lars,

    Can you try to logging out of the Hub and then logging back in before submitting the request?

    -PH

Reply Children
  • 0 in reply to patrick hutchinson

    Hey  

    Just tried it. I logged in, logged out, logged in and tried it again.

    When Submitting it again keeps loading like shown in the following picture:

  • 0 in reply to fohlwilting

    Hello Lars,

    What browser do you primarily use? In the mean time, can you logout of the Fixture Library Hub and try submitting the request? When logged out you should see name and email fields appear on the request page. 

    -PH

  • 0 in reply to patrick hutchinson

    I use Firefox primarily

  • 0 in reply to patrick hutchinson

    I just tried to submit it without being logged in. I used firefox on a Win10 notebook with wifi hotspot. Did not work.

  • 0 in reply to fohlwilting

    Hello Lars,

    I pushed out an update to the Hub. Can you please try logging in again and submitting a request?

    -PH

  • 0 in reply to patrick hutchinson

    Sadly still does not work. But I had a look at the console and there are two errors:

    Translated:

    Seems like a missing argument in the post request header?

  • 0 in reply to patrick hutchinson

    By the way I get the same error using Chrome:

  • 0 in reply to fohlwilting

    Hello Lars,

    I have been trying to reproduce your issue but am having little luck. Can you please generate a .har file from the fixture request you are trying to submit? Please use the following link for instructions on generating a .har file then attach the file once generated.

    https://help.okta.com/oag/en-us/content/topics/access-gateway/troubleshooting-with-har.htm

    Cheers,

    -PH

  • 0 in reply to patrick hutchinson

    Hey  ,

    can I send you the .har file as private message or can you share an upload link with me? Thanks

  • 0 in reply to fohlwilting

    Hello Lars,

    I just sent you an email with a link to a Cloud location you can place the .har file. Let me know if you do not receive it.

    Cheers,

    -PH

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