Color Pro HX EMERGENCY

Hi I have a system hung and focused for a show at 11am. 8 of the color pro HX units did something I have never seen before. The lamp remained on but the shutter closed and they all showed CODE. Then they all wend to b c 5 or b cs. Please can anyone tell me how to fix this? and possibly why it happened?

Skot

0 Former HES Forums Member over 14 years ago

Call Support. You will get much faster response and they can talk you through troubleshooting.
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0 skotlandyard - Former HES Forum Member over 14 years ago

Eric,
Going through the manual a million times I figured out what to do prior to my call to HES but they backed up my findings and I was able to get p and running with a half an hour to spare. I have to thank the great insight that HES had in allowing for one fixture to program via DMX. I had a broken fixture at the shop that would not turn on at all. I was able to take the pc board out of the broken fixture and placed it in one of the units I had at the show. I got one to boot successfully and used it to reprogram the rest.
Like I said before, HES was really thinking of this situation when they made these units. I look forward to my future HES purchases knowing that HES will not leave me stranded.
Thanks much.
Skot
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0 Photo1 over 14 years ago

What caused them to dump/ corrupt the programming?
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