Sully RDM not working

Hello guys,

We recently bought some Robert Juliat Sully LED compartment

I'm new to EOS system, I use the "ION XE", when I open Net3 concert I do find the Sully named as " 115W Led Profile " but I can't do anything with it, there is a little yellow symbol.

I've tried different ways to plug it, with or without a RDM splitter, no others fixtures, doesn't change a thing.

The RDM do work with others fixtures...

What can I try to make it work ? I'm just trying to change its address easily, since there is no touchscreen or anything to do that... 

Also the application randomly crash without any warnings ... 

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