Hello so we have an auditorium that runs off of the eos family ion xe and we have 6 ColorSource Spot Deep Blue lights that randomly go offline from time to time. And the only way to get them back as a discoverable device is by resetting the entire system via a power cycle. That fixes it but then sometimes it goes offline again. I'm not too sure if it would be a wiring issue because a simple reset fixes it. Any ideas on what might be causing this issue?
A few questions:
1: They are connected via a gateway2: The RDM Device list also loses it
3: I hope so, I'll ask about it later.
4: Nope just the colorsources.
While we're asking about conditions, which version of firmware is running on the gateway and also which version of Concert are you using?
I can take a look but the Lights are working again :0