UpdaterAtor not reading USB485 whip

Hi all,

I am in some dire need of assistance regarding the interface between the UpdaterAtor program and the USB485 whip.

The problem I'm experiencing is that the UpdaterAtor(4.3.1.9.0.3) program on my Win8 laptop is just not reading the USB whip. The drivers seems to be installed correctly since in "device manager" it gets picked up as an "ETC update dongle" which I'm sure is correct. I have done the whole procedure of restarting after installing, and it is plugged into a LED S4 which is powerd up.

I have also tried using it on a Win7 pc in which the same happens, meaning the device is read as ETC update dongle but UpdaterAtor does not seem to see the dongle

Please help

marcusbirkin over 9 years ago

Hello Jannie,

If the whip doesn't work in another computer, then the most likely explanation is it's faulty.

What colour is the LED when you plug the whip in (All programs closed) and does it flash?

if you open DMX_Comm_Tool.exe from the C:\Program Files\ETC\software upgrades\Adapter_Support directory (installed with Universal downloader which should be on the CD that came with it). What is the output from the log window.

Regards,

Marcus
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Jannie over 9 years ago in reply to marcusbirkin

Hi Marcus,
There was no disc included in the package, I downloaded the latest UpdaterAtor software from your website and used it like that without any success. Is there a possibility of getting the DMX_comm_Tool software anywhere else?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
marcusbirkin over 9 years ago in reply to Jannie

Universal Downloader: https://www.etcconnect.com/MyETC/Service-Technicians/ASC-Software.aspx
What about the LED state?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Jannie over 9 years ago in reply to marcusbirkin

O yes sorry, current state is flashing green
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Jannie over 9 years ago in reply to Jannie

Please excuse my ignorance but I cant seem to access the given link, do i need some sort of authorization for this?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
marcusbirkin over 9 years ago in reply to Jannie

Send me an email

marcus.birkin@etcconnect.com
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Jannie over 9 years ago in reply to marcusbirkin

Thank you
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
ilightem over 6 years ago

I am having the same issue and I cannot access the link below.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
starksk over 6 years ago in reply to ilightem

The link posted does require special permissions so it is possible that not everyone can access it.

ilightem,

Please contact your nearest ETC Support Office for help with this issue.

Americas - 1.608.831.4116
London - +44 (0)20 8896 1000
Germany - +49 (8024) 47 00-0
Hong Kong - (+852) 2799 1220
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel