New to Concert

I am trying to use Concert for the first time. I have figured out the basics of getting my PC connected and getting the network mapped through trial and error. All I really want to be able to do at this point is make changes to my dimmer racks (such as Firing Mode). I double click the dimmer rack to open the edit window. I can select the dimmers I want and change them to Dimmer Doubled. I click the Apply Changes button at the bottom right. I then right-click the rack and select Send Device Configuration from the context menu, press OK at the prompt. It acts as if if has done it, but the dimmers are not in fact doubled. Both A and B come up when I bring up the address. I confirmed at the rack that it is indeed not doubled. So what did I do wrong? How do I get my edits to the CEM?

Thanks,

-Tim

Parents
  • what version firmware on the racks, and what version of concert are you running?
  • Most up to date of each

  • Hi Tim, 

    for an effective troublehooting, we need the version numbers 

    here. 

    Concert v1.1.2 ? 

    CEM, CEM+ or CEM3? 

    Which version? 

    Do other changes you set in Concert occur in the CEM?

  • Another show. Another attempt at using Concert.
    I am using CEM+ v3.1.2.9.0.38 and Concert v1.1.2.9.0.1. I haven't attempted to change anything else on the CEM, so I don't know, but I can change other things on the network, such as gateways, just fine.
  • Hello Tim,

    It would be prudent to ensure your not in live edit mode (An icon below the menu bar -top left).
    There are many many functions in a dimmer that can only be done "blind" and then pushed.

    If you continue to experence problems, it maybe best to talk things over on the phone, so we can try to find the issue.
    https://www.etcconnect.com/Support/Contact-Us.aspx

    Regards,
    Marcus
  • I don't think I am in Live Edit mode. As far as I can tell, I can't even open the rack edit window when in Live Edit mode.

    It may be helpful to note that when I open the rack editing window, the firing mode of the dimmers does not reflect what is in the CEM. And I have "received configuration" from the CEM.

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