4-Port Node goes offline every 2 min minutes for 20 seconds

Hi Sasha,

1.) what do the Gateway Displays say when this happens?
2.) Does Nrtwork LED on Gateway blink or go off or stay on when this happens?
3.) Do other Gateways work when this happens?
4.) Are these Net3 Gateways? Which Firmware?

Hi Corey,

thanks for your Quieck reply.

1.) The displays don´t change
2. ) It is still blinking like before
3.) Yes other gateways are online. but tey are outputs and react to the missing acn
4.) yes net3 latest FW
all input gates have the same priority. is this perhaps the problem?

5.) Latest Firmware v9.5.1 ?
6.) Priorty should not matter - if all are the same it’s HTP.
7.) How are the Gateways supplied with power? External ETC Power Supply?
8.) Can you open sACNview and see what all is sending sACN when the inputs fail?
9.) Does this problem happen all the time or only special times?

5.) No 6.0.1.904
7.) Mixed POE and PSU
8.) The gateways go offline. SMX drops. Only the ION is sending Constantly
9. All the time

5.) No 6.0.1.904
7.) Mixed POE and PSU
8.) The gateways go offline. SMX drops. Only the ION is sending Constantly
9. All the time

sorry, running a show right now

10.) When did this start happening?
11.) Please use UpdaterAtor v5.3.0 to Update Gateways to current Firmware.
12.) Afterwards update Concert to v3

i can see the loss off signal on the ion sacn output and in sacnview

10. two weeks ago
12 using concert v3
will update after the show

the latest fw in my update is 7.0.1.917

that’s correct - I had a typo. Please update.