Concert rack custom columns

Hi,

We are working with sensor 3 dimmer racks managed by Concert software.

Each time we load one file the rack custom columns are cleared back to a state that has nothing to do with the actual one. We have to load each *.odt rack file to restore it but it happens every time.

All files are in a server, not stored locally.

Any ideas why this is happening?

Thank you all.

João

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JFGuedes over 5 years ago +1

SOLVED If the configuration file is loaded twice everything is loaded correctly. Works for all our files.

jolsson over 5 years ago

Have you saved the file after the new setup? If you just do a network scan and save that and then reopen that scan file will the same thing happen?
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JFGuedes over 5 years ago in reply to jolsson

Yes we always save the file after each change. All uploadable changes are saved in the file. Only custom columns are not.

We use a base file done after a scan for all our shows. Should we do another scan? If yes, why?
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jolsson over 5 years ago in reply to JFGuedes

see if the first file is corrupt. you don't have to use the new scan. Just a way to narrow down the problem.
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JFGuedes over 5 years ago

SOLVED

If the configuration file is loaded twice everything is loaded correctly. Works for all our files.
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