Sensor 3 solid red beacon

Hi Steve,

Are you in the US or in a CE market? Except for the latest CE design, Sensor rack beacons do not change color for error states. If you're in the US, I suspect you'll find you have a CEM Classic.  

The original Sensor rack beacons were red rather than blue.

The beacon being on solid indicates the rack has power and is not reporting any errors. That's the normal operating state.

Hi Tracy,

I am in a CE market. The rack in question is a ESR3-24 running software version v1.7.2.9.0.77 and has a CEM3 module running software v1.7.2.

The noted software versions match the other Sensor3 racks in the installation, which is approx. 12 months old. Furthermore, all the other racks have blue beacons.

Hi Steve - Is it possible that the Rack you have was upgraded from Sensir Classic to Sensor3? Is the Rack beige or black? Are you maybe looking at the red phase lamps at the top? they would be on full constant showing power. Could you send us photo of the Rack where the red beacon can be seen?

Hi Corey,

Photos attached. That could be possible, but I believe all product in this installation was provided new.

Hi Steve - Thank-you for the photos. We are looking into this, and will get back to you on this. Thanks for your patience. 

Hi Corey,

A customer just informed me that they have the same issue. They have several racks installed the same time, all the other racks'' beacons are blue but one rack has red beacons. Did you find an explanation for this?

For our installation we ended up swapping the beacon card with an older revision card which resolved our issues.

Hi lkka,

please reach out to the ETC Dealer that installed the Sensor3 Rack or ETC Technical Support https://www.etcconnect.com/Contact/Technical-Support.aspx for assistance here. 

Hi lkka,

please reach out to the ETC Dealer that installed the Sensor3 Rack or ETC Technical Support https://www.etcconnect.com/Contact/Technical-Support.aspx for assistance here.