Passcodes for Paradigm touch screens

Passcodes are a difficult topic. For many of our users it is only acceptable for someone considered an administrator to change a password, and therefore  they desire that only a person with LightDesigner can change them. This is true of the majority of customers with large venues, performing arts centers, Theme Parks, convention centers and the like. The flip side is that other customers want to change them frequently, or as staff changes over.

This post is the first time I've really heard any major concerns that are troubling end-users and causing issues in the field.  We will certainly discuss this further and look into some possible solutions, however they are not likely top happen immediately . We have a very full development plan for Paradigm currently, and any changes we make here may not be as simple s they seem on the surface.

In the mean time, I would remind everyone that that the passcodes can be easily changed by a technician not on site. The end-user can save the configuration from  processor and email it to you or TS here in Middleton. The passcodes can be changed and emailed back, and then loaded into the processor. This may not be an ideal situation, but it does eliminate the need for an end-user to use LD (and also CD to make these changes). The only issue would be touchscreens over LinkConnect. Becaause this change is actually part of the Touchscreen configuration in ContorlDesigner the configuration would need to download to the touchscreen, and as we know this can take some time over LinkConnect.

Thanks

I also have a customer with small systems in a large venue that really is pressing me on this, as the Touchscreens are in Club rooms in stadium and the users change each season and sometimes several times a year. 

I also have a customer with small systems in a large venue that really is pressing me on this, as the Touchscreens are in Club rooms in stadium and the users change each season and sometimes several times a year.