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Technician Forum Concert not seeing console

Date EvilBinky
Date Fri, Oct 21 2022 7:14 PM
Replies 10 replies
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Concert not seeing console

What would make net concert able to see all gateways, but not see the console? EOS Ion, all of the IPs are friends.

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Scott Burlock 7 months ago +1

Are you running concert on an external computer or on the console? Can you ping the console from a computer on the same network? I assume the console can communicate with all the gateways.
Chris Blad 7 months ago +1

What version of Concert are you running? Older versions do not have consoles in the program, so in that case upgrading the Concert software would be required. Otherwise Concert uses the same discovery…
Chris Blad 7 months ago in reply to EvilBinky +1

For a brief test, if you connect the laptop directly to the Ion, bypassing the switch, is the Ion pingable and visible in Concert? If so, then it sounds like something in the switch is blocking the connection…

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Scott Burlock 7 months ago

Are you running concert on an external computer or on the console? Can you ping the console from a computer on the same network? I assume the console can communicate with all the gateways.
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Scott Burlock 7 months ago

Are you running concert on an external computer or on the console? Can you ping the console from a computer on the same network? I assume the console can communicate with all the gateways.
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EvilBinky 7 months ago in reply to Scott Burlock

Laptop through a switch. The rest of the network is visible.
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