Concert not seeing console

What would make net concert able to see all gateways, but not see the console? EOS Ion, all of the IPs are friends. 

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  • For a brief test, if you connect the laptop directly to the Ion, bypassing the switch, is the Ion pingable and visible in Concert? If so, then it sounds like something in the switch is blocking the connection. Perhaps they're plugged into ports that are on different VLANs? It's also worth temporarily unplugging a CEM3 or gateway and plugging the Ion into that port as a test.

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