Multiple Universes on Paradigm

Hello and good day,

ETC does offer site specific training on the Paradigm software suite. It is not overly cheap. We have provided this for many large conference centers and sports arena who are making regular changes. You can contact your preferred dealer to get a quote for the training.

You can also have a look at this article about what you can do on your own with the Web UI

https://support.etcconnect.com/ETC/Architectural/Paradigm/Paradigm_Architectural_Control_Processor_P-ACP/Software/Paradigm_Architectural_Control_Processor_(P-ACP)_Web_User_Interface_Layout

Regards

Mike Meskill

As someone who never takes broken for an answer I fully appreciate your thoughts on the right to repair and can tell you that when it comes to hardware, you can call us for documentation and schematics anytime.

We hold and share our product and system drawings from an archive that goes back to our first products and installations. 

When it comes to software, we offer many tools that allow you to monitor and configure your system. Concert being a prime example of something built from the ground up as a user tool to configure power control products and network devices. 

But in some cases when it comes to potentially system-level destructive configuration software, we  err on the side of caution as to when to distribute it. History has been our guide here and not an unwillingness to share. And as Mike said we do offer training in several forms. 

As for becoming an authorized service provider, remember in addition to coming to training this is entering into a relationship where the ASP and ETC collaborate to start up systems. There are continuing education requirements and a part of the relationship includes authorization got the ASP to billing us for their time. This is more of a working relationship between partners than product school. As a result we have some specific criteria around who we admit into those sessions.

It has nothing to do with preventing users from learning, in fact, 2/3rds of the material from those classes is for free in LearningStage.  Additionally, keep your eyes peeled for our next CUE. These are week-long user training sessions on products, processes, and all things ETC. COVID has halted them in the past but keep an ear to the ground.

In addition to the article Mike mentioned, we also have a class in LearningStage that covers how to use the front panel and webui to monitor and make many changes to your system. Check this class out as it might provide a solution to your needs https://learningstage.etcconnect.com/learn/course/internal/view/elearning/59/paradigm-user-interface-tools

Hope this helps

David Fox

As someone who never takes broken for an answer I fully appreciate your thoughts on the right to repair and can tell you that when it comes to hardware, you can call us for documentation and schematics anytime.

We hold and share our product and system drawings from an archive that goes back to our first products and installations. 

When it comes to software, we offer many tools that allow you to monitor and configure your system. Concert being a prime example of something built from the ground up as a user tool to configure power control products and network devices. 

But in some cases when it comes to potentially system-level destructive configuration software, we  err on the side of caution as to when to distribute it. History has been our guide here and not an unwillingness to share. And as Mike said we do offer training in several forms. 

As for becoming an authorized service provider, remember in addition to coming to training this is entering into a relationship where the ASP and ETC collaborate to start up systems. There are continuing education requirements and a part of the relationship includes authorization got the ASP to billing us for their time. This is more of a working relationship between partners than product school. As a result we have some specific criteria around who we admit into those sessions.

It has nothing to do with preventing users from learning, in fact, 2/3rds of the material from those classes is for free in LearningStage.  Additionally, keep your eyes peeled for our next CUE. These are week-long user training sessions on products, processes, and all things ETC. COVID has halted them in the past but keep an ear to the ground.

In addition to the article Mike mentioned, we also have a class in LearningStage that covers how to use the front panel and webui to monitor and make many changes to your system. Check this class out as it might provide a solution to your needs https://learningstage.etcconnect.com/learn/course/internal/view/elearning/59/paradigm-user-interface-tools

Hope this helps

David Fox