cobalt update

Hi philc,

Would you be able to contact your closest ETC Technical Services office? We're looking at the issue now, but in the short term, we may want to get you a reimage kit to restore the console back to a functioning state. 

For technical support in the Americas,
please call 608/831-4116,
or toll-free in the U.S. at 800/688-4116.

For technical support in Europe,
please call (+44) 20 8896 1000.

For technical support in Germany,
please call (+49) 8024 4700-0

For technical support in Asia,
please call (+852) 2799 1220.

Thanks!

Hans

Same thing has happened to me and I have a curtain up in 40 minutes. No help from Jands here in Australia, can't reach anyone on the Asia help line. Re-image? Holy crap.......

Where can I get the re-image? Is it something that can be emailed or does it have to come on a disc. My failing memory suggests that I have open up the desk, and fiddle about inside/ HELP!!

All fixed! Thanks ETC and thanks to Jands for putting me in touch with the right person. Back on the air, always been impressed with ETC support!

All fixed,

great support as usual from ETC.

thanks to Sarah and the team for addressing this issue so quickly 

thanks to Richard in the London office, clear and concise instructions, worked first tine.

console back up and running perfectly, really enjoying the new cobalt software on this console.

Fab