Congo hardware owners - please WAIT to install version 7.1.0!

Hi all -

We have discovered an issue that SOME Congo consoles (Congo, Congo jr, Congo Kid, Congo Light Server) may have a problem when installing the new version 7.1 software. We are working on a solution and will post here when it is solved (which should be very soon). In the meantime, please WAIT until we state that the problem has been solved before installing v7.1.

Thanks very much -

Sarah

[edited by: sclausen at 2:17 AM (GMT -6) on Thu, Jun 19 2014]

0 sclausen over 10 years ago

Hi all -

We have discovered that consoles with the latest version of Gateway Configuration Editor (v3.1.2) installed do not display the installation problem with Cobalt v7.1. Gateway Configuration Editor can be downloaded here. If you have already installed Cobalt v7.1 and encountered the error, please contact technical services and we will help you get the console straightened out ASAP.

For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.
For technical support in Europe, please call (+44) 20 8896 1000.
For technical support in Germany, please call (+49) 8024 4700-0
For technical support in Asia, please call (+852) 2799 1220.

Thanks for your understanding -

Sarah
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0 kellison over 10 years ago in reply to sclausen

Is the Gateway Configuration Editor installed as part of the Cobalt software package, or is it installed separately? If it's not part of the Colbalt package, I've not installed it on mine unless it was installed at the factory during a recent repair.
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0 sclausen over 10 years ago in reply to kellison

No, the Cobalt installer doesn't install GCE by itself, you need to install GCE first, then update to Cobalt v7.1 as two separate installations. The link to GCE is included in the post above.

Thanks -

Sarah

[edited by: sclausen at 10:27 AM (GMT -6) on Wed, Jun 18 2014]
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0 jolsson over 10 years ago in reply to sclausen

Just a note for the GCE 3.1.2

In "About" in the GCE it says 3.0.2!

Made me confused when I installed it today.

Johannes
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0 ueliriegg over 10 years ago in reply to jolsson

3.1.2 is the version of the installer package that has (among other things) GCE version 3.0.2 inside.
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0 Ric over 10 years ago in reply to ueliriegg

Are there any known issues updating a Cobalt 20 to 7.1?

We've just setup the new console, and I don't want to rock the boat if there are any potential problems.

We still have our Congo Senior. To be safe for installing 7.1 on it, can I install the mentioned GCE version without any issues?
I'm not sure what GCE if any, is currently installed so what to make sure I cover everything. Re-imaging is not something I want to do if I can avoid it.

[edited by: Ric at 6:08 PM (GMT -6) on Wed, Jun 18 2014]
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0 sclausen over 10 years ago

Hi all-

we have sorted the issue and have posted a new installer. Please download again (if you downloaded before 19:00 UK time last night) and install freely. GCE is no longer required to be installed first.

Thanks for your patience!

Sarah
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