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    sclausen
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Congo hardware owners - please WAIT to install version 7.1.0!

Hi all -

We have discovered an issue that SOME Congo consoles (Congo, Congo jr, Congo Kid, Congo Light Server) may have a problem when installing the new version 7.1 software. We are working on a solution and will post here when it is solved (which should be very soon). In the meantime, please WAIT until we state that the problem has been solved before installing v7.1.

Thanks very much -

Sarah



[edited by: sclausen at 2:17 AM (GMT -6) on Thu, Jun 19 2014]
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    Hi all -

    We have discovered that consoles with the latest version of Gateway Configuration Editor (v3.1.2) installed do not display the installation problem with Cobalt v7.1. Gateway Configuration Editor can be downloaded here. If you have already installed Cobalt v7.1 and encountered the error, please contact technical services and we will help you get the console straightened out ASAP.

    For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.
    For technical support in Europe, please call (+44) 20 8896 1000.
    For technical support in Germany, please call (+49) 8024 4700-0
    For technical support in Asia, please call (+852) 2799 1220.

     

    Thanks for your understanding -

    Sarah

  • 0 in reply to sclausen

    Is the Gateway Configuration Editor installed as part of the Cobalt software package, or is it installed separately? If it's not part of the Colbalt package,  I've not installed it on mine unless it was installed at the factory during a recent repair.

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