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    DavidTSO
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Congo JR USB fader Wing problem

Hi to all,

I've a couple of Congo Jr attached with fader wings, and sometimes the fader wings isn't recognized by the Congo Jr. LCD panels show CONGO JR but nothing happend. The solution is to reboot the console.

 This could be a USB driver problem, is there an driver update?

Thx for your help

 

David

 

Parents

  • Good Morning David,

    In Setup->Update >Tab, what version of firmware is listed for the Wing? And for the Congo Jr Facepanel?  

    Which Wing are you using? The Congo Jr Master Playback Wing? A Universal Wing 2x10, 2x20,1x20?

    How is the Wing connected to the Congo Jr? Via USB Cable and PSU, or docked directly to the side of the

    Console without USB Cable and PSU?

    These answers will be needed to determine if you need a firmware update. You can also contact your local

    ETC Dealer, or your nearest local ETC Office:

    For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.
    For technical support in Europe, please call (+44) 20 8896 1000.
    For technical support in Germany, please call (+49) 8024 4700-0
    For technical support in Asia, please call (+852) 2799 1220.

Reply

  • Good Morning David,

    In Setup->Update >Tab, what version of firmware is listed for the Wing? And for the Congo Jr Facepanel?  

    Which Wing are you using? The Congo Jr Master Playback Wing? A Universal Wing 2x10, 2x20,1x20?

    How is the Wing connected to the Congo Jr? Via USB Cable and PSU, or docked directly to the side of the

    Console without USB Cable and PSU?

    These answers will be needed to determine if you need a firmware update. You can also contact your local

    ETC Dealer, or your nearest local ETC Office:

    For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.
    For technical support in Europe, please call (+44) 20 8896 1000.
    For technical support in Germany, please call (+49) 8024 4700-0
    For technical support in Asia, please call (+852) 2799 1220.

Children
  • in reply to corey cascio

    Hi Corey,

    Thank you for your fast answer.

    CONGO JR FACE PANEL : REVB V1.7 ------------ CONGO JR MASTER UPPER REVB V1.6--------------- CONGO JR MASTER LOWER REVB V1.6

    Congo JR Master used are 2 x 20, and docked on left side of Convgo JR without USB and PSU.

    I tried right side and the same problem occurs.

    Regards

    David

     

     

     

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