WYSIWYG

Arel -

Does the C++ error say anything else? Perhaps a memory exception error then a long number? 

Try unintsalling all instances of Congo on your computer and re installing it.

If you can grab a screen shot of it please email it to me. ben.smith@etcconnect.com

Thanks!

At which point during the startup do you get the error message? Is it before you reach the "trackball" screen? Does it crash after you press MODIFY in this screen? Or do you get to the point where you can load the last show before it crashes?

Please let us know if reinstalling the offline version helped.

The errors happen right after i login.

here's the series of errors for anybody interusted.

http://picasaweb.google.com/lordsylak/CongoScreens 

The serie of images was very helpful.

It is clear that the problems are releated to the Online Help Database (OHD) engine. I haven't seen anything similar before but I would suggest that you reinstall the Congo application. This will also install the help engine.

Are you running Windows XP with Service Pack 2?

yes, I'm running XP with SP2 on both computers,and ive allowed access through my software firewall for all necessary components.

 After reinstalling, i get the exact same errors. Is it possible a conflict with Internet Explorer 7? Have there been previous problems related to IE7?
 

I am using IE7 together with Congo here and have no problems so it is probably something else.

This is the first time someone hasn't been able to install the offline editor that I know about.

Do you have another computer that you could try it on?

Ok Im using WYSIWYG version 10 I spent hours doing my up coming dance rig then came to load up the congo to connect with my off line congo but I dont seem to find the ETC Congo in consol dictory.

Do i have to download this into the libary

Please help this will save loads of time on production day !!!!!!!!!!!!

Carlos

Have you installed the Congo WYG driver package? Available here: http://www.etcconnect.com/docs/docs_downloads/console/Driver_setup.zip

With WYG version 10, you may have to select AVAB Pronto as device and connect to it.

Hope this helps!

LOL Ha Haaaaa I knew I was missing something.

Thank you.

On the Windows Client ..

START>rightclick MY Network Places > Properties

Right Click (on the network connection attached between the system running Congo and the system running WYSIWYG) > Properties > Install > Protocol > Add > NWLink IPX/SPX > OK > Close

If you already have the Avab Pronto set up in WYSIWYG and the drivers Anders refferenced, with WYSIWYG running you will see a "V" on the bottom right of the taskbar on the system running WYSIWYG. Double click on it and you will have the option of setting your IPX Network number.

Congo defaults to 9 ... set the WYSIWYG driver to 9 as well .. you will need to do this each time you start WYSI ..

Thanks to Anders I now have them both Connected I'm now getting my head around the new DMX on WYG (EDMX) as i can't seem to control my lights Ive patch on WYG with the Congo but its connected

Carl

Hi Carl -

The IPX use of WYG is separate from the ETCNet2 use of WYSIWYG. I'll explain...

You can connect Congo to WYG using ETCNet2 EDMX. If you want to do this, you will not need the IPX protocol or the console edition driver. What you won't get is any Autofocus capabilities as EDMX is a one-way protocol - Congo > WYG. You would need to patch your show in the EDMX universe in WYG.

You can connect Congo to WYG using IPX and the console edition driver set. If you want to do this you have to have the IPX protocol installed and set to a frame type of 802.3, the console edition driver installed, and the WYG show patched to the normal (not EDMX) universes) which you then need to bind to Pronto console outputs in the WYG Device Manager. Using this driver and IPX, you get the Autofocus and Autopatch connection between Congo and WYG for more interactive control.

Does this help? I know it can be confusing...

Thanks -

Sarah

 

Hi Carl -

The IPX use of WYG is separate from the ETCNet2 use of WYSIWYG. I'll explain...

You can connect Congo to WYG using ETCNet2 EDMX. If you want to do this, you will not need the IPX protocol or the console edition driver. What you won't get is any Autofocus capabilities as EDMX is a one-way protocol - Congo > WYG. You would need to patch your show in the EDMX universe in WYG.

You can connect Congo to WYG using IPX and the console edition driver set. If you want to do this you have to have the IPX protocol installed and set to a frame type of 802.3, the console edition driver installed, and the WYG show patched to the normal (not EDMX) universes) which you then need to bind to Pronto console outputs in the WYG Device Manager. Using this driver and IPX, you get the Autofocus and Autopatch connection between Congo and WYG for more interactive control.

Does this help? I know it can be confusing...

Thanks -

Sarah

 

Carl ... assuming you wish to utilize the autopatch feature ... per Sarah ...

You will need to create new DMX universes in WYSIWYG to bind to the AVAB Pronto.

Unfortunately I currently don't have my dongle so I can't walk you through it .. from memory I believe it's done on the "Data" tab ..

Send Dany a note at Cast ... techsupport@Cast-soft.com

He'll get you squared away ..