Screen Layouts not recalled properly...

Hi Richard -

What software version are you running? If it's v4.2.1, I would suggest updating to the newly released v4.3.0. It may or may not affect this particular case, however now that we know about it, we can try to sort out why the screen layout is not being recalled properly.

Thanks!

Sarah

 

Hi Anne,

The zoom not recalling is a known issue in 4.2.1, however it's fixed in 4.3.0.

Oskar 

Richard,

We have now looked closer at your original problem again but we cannot reproduce it here. In general, we recommend you to upgrade to 4.3.0 since it contains some fixes and now includes the zoom factors in the layouts as well.

Thanks Guys,

 I'll lobby to see if I'm allowed to upgrade to 4.3 -would seem pointless not to as it would mean checking everything again at a later date or reporting bugs that have already been fixed !

If I do this surrupticiously, is there a way to return the desk to 4.2.1 before anyone notices ?

Thanks for your help

Richard

Hi again,

Ok, have updated our consoles to 4.3, very nice, but we're still seeing this problem with stored screen layouts.

If a screen layout is stored on a Direct Select key with one tab in the top half of the screen and two tabs in the lower half, when it is recalled it defaults to having two tabs in the upper half of the screen and a single tab in the bottom. I'm finding this problem when working with two 'Live' tabs tiled vertically with an 'A' tab also in the lower half of the screen.

Furthermore, I've noticed in v.4.3 that if I 'Lock' my 'A' tab before saving, when I recall the screen settings, not only is the tab in the wrong place, the tab is no longer locked.

Is there a way I can attach a jpeg to show you what I'm getting if you're unable to replicate the issue ?

 Thanks again

Richard

We still cannot reproduce this and have no other reports about problems with the screen layout.

If you can, please send me a JPG-file with the layout before and after the problem occurs. If you can also include the show file you use from 4.3, this would be good.

Hi Anders,

will do,

Thanks

Richard