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Hi Dragan,

If you can boot to the Heartbeat Screen and go to settings, you should be able to recover your files.

In settings select 'Advanced Settings'  and this will open the windows explorer.

Your Play files are probably in the D drive, labelled plays and in folder called 'Plays' in the 'Congo' folder.

You can then copy and paste them to your USB drive.

Somebody who is more familiar may be able to correct me if I'm wrong -but that's what I've just had to do after a similar error !

Good Luck

Richard

Afternoon -

 Richard, you are correct, if you wish to grab ALL of your play files from your play archive (the D partition on the HD) this is the quickest way to copy them to your USB device.

 The other way would be to open each of the shows and go to the Browser, Files, USB, Save AS.  This will save the current play to your USB drive.

 -

Hello Dragan -

Please contact ETC technical support to help you with this problem. They can be reached in Germany or in London at the numbers below:

    For technical support in Europe, please call (+44) 20 8896 1000.
    For technical support in Germany, please call (+49) 8024 4700-0.

Thanks much -

Sarah 

This would be a Hard Disk error - this is usually caused by improperly shutting down the console.

I would advise you to back up all your important shows to USB immediately, as HDD errors can cause loss of data.

It is very important to use the Shutdown command from the Heartbeat screen, and not to simply 'turn off' or unplug the console.

This is because the console accesses the hard disk to update operating-system files (among other things) at random intervals, and also requires a short amount of time to 'clean up' after running to ensure a fast and error-free startup the next time.

If the console isn't allowed to do this, then corrupted files can result, especially if power is lost in the middle of updating something!

However, the Check Disk utility (CHKDSK) is provided with the console - this can repair the majority of errors without significant loss of data.
If you can call us on +44 20 8896 1000 I can talk you through the procedure - it usually takes ten to twenty minutes.

In the event of serious hard disk errors, the drive can be wiped clean and/or replaced and the console software re-installed, but this is a drastic measure and will erase all your show files.

If you are having trouble with your console, then please contact ETC Technical Support!

We would much prefer that you call us directly as then we can fix your problems - trying to diagnose and solve problems through a forum is a very slow process, and we want you to feel confident about your console.

We can be contacted on the following numbers:

For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.
For technical support in Europe, please call (+44) 20 8896 1000.
For technical support in Germany, please call (+49) 8024 4700-0
For technical support in Asia, please call (+852) 2799 1220.