• Date
    tekspek
  • Date
  • Replies 3 replies
  • Subscribers 184 subscribers
  • Views 8062 views
  • Users 0 members are here

ION IRFR iPhone & iPad App Connection Issues. No enable irfr iphone/ipad setting?

Hi.

I have had our ION desk running with remote access from an iPad & iPhone in the past however after returning from a break and starting to use the desk again (after an external hire used it) I cannot get any connection between the desk and our iProducts.  I've followed all the guidance on the irfr wiki entries and also reloaded and used previous desk set up's that had used the remotes. The iphone & ipad are showing connection to the router, and the network setting in the desk all mirror these settings, but each time I try and run the ETC app I get the message - no connection, connection failed, connection refused.

The only anomaly that is standing out is the instruction in the wiki user guide to enter the shell > settings > RFR & enable iphone/ipad. When I follow these commands on our desk there is no option to enable the iPhone etc.

The desk is running OS 2.2 and the iPhone & iPad are running the latest OS (6.1.3). The App is the most recent update from this time last year.

Confused, help appreciated.

Thanks

Kieran

 

  • Hi Kieran,

    Connection refused does normally suggest that you've not enabled Allow iRFR connections, but I'm a little confused as to why you're not seeing that.

    There is no version 2.2, the currently released version is 2.0 but that screen should definitely be present in versions for quite a while back. It may well be worth downloading 2.0 from the site and reinstalling in case your console has been downgraded.

    Cheers

    Dan

  • in reply to dsmurfin

    with the release of version 2.0 of the eos software, the respective setting has changed its location. it's in the shell under network now.

    and concerning the 2.2, i think there really is a place in the shell where the version of the underlying OS is, and this could be 2.2?

    thx, ueli

  • in reply to ueliriegg

    Hi & thanks for your swift responses. 

    In brief I finally sorted out the problem. I think it was a few issues; router settings, and then concurrent desk settings and iPhone & iPad settings. I did find that using the ETC suggested network settings (10.101.100..) didn't help and in fact reverting to 192.168.... helped get things working again. 

    Yes in the settings screen there is an underlying O.S. which is 2.2 but the main operating software is version 2. If you are looking to see if any wifi remotes are enabled in version 2 then in the shell>settings>network> you will find 'Wifi' and a tick box next to it (it was selected).

    Thanks again.

    Kieran

     

     

Related

www.etcconnect.com