EOS Client Dongle Not Registering.

Hi, I'm setting up my laptop to run as a client for our EOS console, the utility reads the desk as being online but fails to see it when launching the client software. I think the issue maybe with the software not seeing the dongle. When I lunch the utility this is what I am presented with:

This is the same for with and without the dongle connected and I believe it shouldn't be reading 'Offline Shell'. I am running the utility in Administrator mode and the HASP key is recognized in Device Manager with up to date drivers. I also downloaded the sentinel utility from here. But still no luck.

Thanks in advance for your help.

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  • 0

    That "Offline Shell" label in the bottom corner is correct when you have installed the Client software on your laptop.  The Offline Shell has the same options for whether there is a client dongle installed or not.  You will only see the difference between no dongle and a dongle when running the Client software.

    Connect your laptop to the network with your console and click on "Eos Family Client."  If this is the first time connecting with your laptop and given that everything is setup correctly, when the application has loaded and click on {TroubleShoot}.  When the console is shown on the right side of the CIA, select it and click on {Change Master}. 

    When the client software is working with a Client Dongle, it will say USER 1 | Client above the CIA.  If there is no dongle, you can still connect your laptop to the console but it will only run in Mirror Mode.  If you select the Offline button, it will say Offline above the CIA.

  • 0 in reply to speterson

    Thanks for the quick reply, I can't seem to find {Troubleshoot} as an option under any of the headers in the CIA. I'm pretty sure that everything is configured correctly as the desk displays my laptop as a console under Network>Configuration from the CIA. 

Reply Children
  • 0 in reply to JakeStebbings

    The {TroubleShoot} button would appear on the laptop when it is started in Client mode and can't find a master to connect to.  Otherwise it isn't an option in the CIA. 

    The Master shouldn't show the Client in the Available Master Consoles list.  The Master will only show itself and other consoles running as Masters that are connected to the system.

    On the laptop, look under Network>Configuration from the CIA and it should show the console as a Master to connect to if everything is configured correctly.

     

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