startup password reset at ion console

There should not be a password to use the Ion.  Sounds like you were messing with something that you shouldn't have.  You should probably call tech support.

When I power on ion console it request to enter password

When I power on ion console it request to enter password

What is the software version on the Ion?  When does the password prompt come up? Right after you power the console?  When the loading prompt comes up?  Can you get into the settings menu in the shell?

hi aBoali, 

can you take a photo of the login screen u have and post here? It appears someone 

may have altered this Ion. Ion does not require a password for operation.