Issues with existing profiles

Hey Anne, not sure if this problem is with you the software or the fixture. When using Phillips Showline SL150s and discovering and patching by RDM the wrong profile automatically attaches with the light. I say it's wrong because it doesn't work.... the light doesn't turn on. As soon as I re-"type" it to the one you have in the library the light works instantly... but I'm not sure if the one that automatically populates when using RDM is coming from ETC or Phillips-Showline.

Hi Carl,

This is very interesting. If you have a chance, could you:

1. Save the show you're running.
2. Deep clear the console
3. Patch just the Showline SL150 from the Device List to a channel
4. Patch a second Showline from normal patch to another channel
5. Save the showfile
6. Save the logs -> when you do this, select Advanced and check to save RDM cache

This should give us more information on where the issues are coming from. Send that information to me at hh etcconnect com.

Thanks!

Hi Carl,

This is very interesting. If you have a chance, could you:

1. Save the show you're running.
2. Deep clear the console
3. Patch just the Showline SL150 from the Device List to a channel
4. Patch a second Showline from normal patch to another channel
5. Save the showfile
6. Save the logs -> when you do this, select Advanced and check to save RDM cache

This should give us more information on where the issues are coming from. Send that information to me at hh etcconnect com.

Thanks!