If you discover an issue with an existing fixture profile, please let us know here. We will investigate and correct if necessary.
Thanks much!
Anne
If you discover an issue with an existing fixture profile, please let us know here. We will investigate and correct if necessary.
Thanks much!
Anne
First of all, can you provide an up-to-date fixture manual for these units?
I'm not totally clear on whether the existing fixture personality template needs changes, or if this is a different version of the fixture that needs its own, extra template.
Secondly:
It sound like these units may not fully comply with the DMX512 standard.
The fault you've described sounds very much like what happens if a device treats everything as level data - including the RDM "Hello? Is anybody there?" request.
The DMX512 standard (ANSI E1.11 - 2008) requires all DMX receiving devices to check the Start Code and ignore anything sent with any Start Codes that the device is not intended to handle.
Therefore, a device that doesn't do RDM should simply ignore the "Hello? Is anybody there?" RDM packet - however there are some fixtures that don't.
If you turn off RDM in the Gateway port (using the front panel button, GCE or Concert), does that appear to fix it?
If this is the case, then the problem is a simple fault in the Bright Shot firmware that they should be able to fix - once they know about it!
For more info, you can currently download the entire DMX standard for free from the PLASA TSP website:
http://tsp.plasa.org/tsp/documents/published_docs.php
Near the bottom, there is also "Recommended Practice for DMX512: A guide for users and installers, second edition" by Adam Bennette available.
This book is probably more useful for theatre technicians (as opposed to fixture manufacturers)
Here is the link to the manual down load.
http://briteshot.com/wp-content/uploads/2013/03/Luminator-RGBAW-Operations-Manual-V5.0-U10_11_12.pdf
RDM was off in the Gateway. The firmware issue makes alot of sense. I will contact Bright Shot and let them know.
Once I setup another Bright Shot I should be able to do more tests. Any other input is welcome.
Here is the link to the manual down load.
http://briteshot.com/wp-content/uploads/2013/03/Luminator-RGBAW-Operations-Manual-V5.0-U10_11_12.pdf
RDM was off in the Gateway. The firmware issue makes alot of sense. I will contact Bright Shot and let them know.
Once I setup another Bright Shot I should be able to do more tests. Any other input is welcome.
www.etcconnect.com