Nomad EOS Pixel Mapping

Hi, I am running Nomad EOS & trying to install/use pixel mapping. The install completed but there is no content shown in EOS or the folder structure & I can't import any either, I am running win7. Any idea why this is happening? Diagnostics says Media Import failed - Error, CopyFileEx Failed with error 3.

0 sk8rs_dad over 10 years ago

It's possibly a permission issue. Try again using "Run as Administrator" and see if you have better luck.
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0 DansTaylor over 10 years ago in reply to sk8rs_dad

Unfortunately I have already tried that with no luck :(
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0 sk8rs_dad over 10 years ago in reply to DansTaylor

Anti-virus?
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0 Hans.Hinrichsen over 10 years ago

Have you run the Pixel Mapping support file installer? There's a second (one-time) installer that you have to run in addition to any Eos Family update. We've seen this before when the MediaArchive folder doesn't exist or isn't accessible. If you have installed the pixel map support files, look in Settings-> General of the Welcome Screen to see where the software thinks the MediaArchive is.
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0 zwolf59661 over 10 years ago

I'm having the same issue on a computer running Windows 8. Nomad version is Eos 2.2.0.9.0.96
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0 Hans.Hinrichsen over 10 years ago in reply to zwolf59661

Which version of the pixel mapping installer are you using? For Eos v2.2.0 and above, you'll want the v1.0.1 installer in order for it to put the media in the right location.

What specific error are you seeing? Is it an install error message or missing media files when you launch Nomad?
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0 zwolf59661 over 10 years ago in reply to Hans.Hinrichsen

I used the pixel mapping installer v.1.0.1. The error occurs when I go to Browser>File>Import>Pixel Map Media>All Pixel Map Media>My Document>ETC>Eos>Media Archive. I press [Enter] , then Start Import. I get a message that says "Media Import Failed, see Diagnostics Log for details". The Diagnostics tab shows "Error, CopyFileEx failed with error 3" after many of the files. I've included some screenshots that may be helpful.
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0 Richard over 10 years ago in reply to zwolf59661

The log shows that your Media Archive Path is set to "C:\Program files (x86)\Eos\MediaArchive". This is wrong.

This incorrect setting may be caused by running an older version of the Pixel Map installer at some point, or by manually selecting this location.
- Note that settings are not changed by installing an update to Eos or Pixel Mapping, so if it was wrong at any point in the past it'll stay incorrect until you manually reset it.

It should be %USERPROFILE%\Documents\ETC\Eos\MediaArchive.

Exit to the Nomad Shell, "Settings" > "General" and click "Restore Default" for your Media Archive path to restore the default path.
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0 zwolf59661 over 10 years ago in reply to Richard

Thanks, that fixed it for me!
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