Partly freezing ETC GIO

Hey Guys,


in the last weeks my GIO and me don't understand each other very well.

The console sometimes doesn't react. The first time I recognized the problem, was after creating a new showfilefolder. After creating the new folder I tried to save the show and nothing happend. Every option I clicked or touched in the CIA didn't react. The console didn't make the click sound and there was no other reaction.

This happend several times. Sometimes the console reacted after a few minutes normaly.


Today I had some Subs up, some manual dimmer values, a small cuelist. I released the cuelist, moved all subs down and sneaked all manuals. I tried to shutdown the console, but the same problem like above, no reaction. I tried to click on the parameter filter next to the CIA and got no reaction. I moved a sub and it reacted normally. I tiped some numers in and the commandline reacted like normal. But I still can't shutdown the console. It feels like the DMX stuff works, while the rest of the console has a power nap.


Does anybody know this problem, or what to do?

Thank you,

Dominik

Parents Reply Children
  • Hi Dominik,

    I would agree with Nick that please check the mouse AND keyboard. If something is laying on a button on the

    keyboard or the mouse, then this will block any other buttons on the Gio from being entered. Faders will continue to work though.

    If this doesn't solve Problem, please contact us in Holzkirchen at 08024 4700 0.

    Schöne Tag noch!

     

  • Hey Folks,
    many thanks for your requests. Yes there was a mouse attached, but there was nothing lying on it, I used it to try to reboot my system. There was no Keyboard attached. So the problem shut be a bug.
    What I did, since my post:

    1) I called my local Dealer, and told him the problem. They are on the problem, but don't have any idea, yet. They will call ETC for support. For the next time I know that I should call ETC Support by my self.

    2) I send them the log file. Lets see what they will find out.

    3) I Updated my Consolesoftware from 2.2.0 to 2.2.1. Didn't know about the new Software.

    I started a few tests, which should show the problem like before, but the problem didn't show aggain, YET.

    So, I hope this should have been the solvation, but lets see, what ETC itselfe finds out.

    Except, from this, many thanks to all, who tried to help,

    Dominik
Related