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    austenalbert15
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Element shutting down unexpectedly after update

Hey there! I recently updated my Element's library patch file, and now whenever I try to load a show, it crashes.  It throws the "Etc has shut down unexpectedly error", Please help!!!!!!!

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  • in the shell, choose Settings, then Maintenance and Save Logs. you will need a usb drive. when you have that, call ETC's hotline:

    For technical support in the Americas,
    please call 608-831-4116
    or toll-free in the U.S. at 800-688-4116
    service@etcconnect.com

    For technical support in Europe, The Middle East & Africa
    please call (+44) 20 8896 1000
    techservltd@etcconnect.com

    For technical support in Germany, Austria, Switzerland, Eastern Europe & Russia
    please call (+49) 8024 4700-0.
    techserv-hoki@etcconnect.com

    For technical support in Asia,
    please call (+852) 2799 1220
    techservasia@etcconnect.com
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  • in the shell, choose Settings, then Maintenance and Save Logs. you will need a usb drive. when you have that, call ETC's hotline:

    For technical support in the Americas,
    please call 608-831-4116
    or toll-free in the U.S. at 800-688-4116
    service@etcconnect.com

    For technical support in Europe, The Middle East & Africa
    please call (+44) 20 8896 1000
    techservltd@etcconnect.com

    For technical support in Germany, Austria, Switzerland, Eastern Europe & Russia
    please call (+49) 8024 4700-0.
    techserv-hoki@etcconnect.com

    For technical support in Asia,
    please call (+852) 2799 1220
    techservasia@etcconnect.com
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