Problem with GIO built-in, multi-touch displays

Hi all, Just purchased a GIO and am having issues with the built-in, multi touch displays. The display on the right (Display A), does not recognize touch commands, only mouse clicks. The cursor actually shows up and moves around on Display B when you touch Display A. Touching Display B registers the touch but not consistently so. Board is up to date on software (Ver 2.3.2).  I've tried the touch screen test multiple times without success. I cannot get Display A to register as a touchscreen. Is this a hardware issue? Is there anything I can do to reset the displays?

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  • That's something that would best be solved with a phone call to tech services. It's 24/7.

    For technical support in the Americas,
    please call 608/831-4116,
    or toll-free in the U.S. at 800/688-4116.

    For technical support in Europe,
    please call (+44) 20 8896 1000.

    For technical support in Germany,
    please call (+49) 8024 4700-0

    For technical support in Asia,
    please call (+852) 2799 1220.
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  • That's something that would best be solved with a phone call to tech services. It's 24/7.

    For technical support in the Americas,
    please call 608/831-4116,
    or toll-free in the U.S. at 800/688-4116.

    For technical support in Europe,
    please call (+44) 20 8896 1000.

    For technical support in Germany,
    please call (+49) 8024 4700-0

    For technical support in Asia,
    please call (+852) 2799 1220.
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