Gio jump into tracking mode

Hey :)

We´ve got some trouble with one of our Gios running 2.3.3.

It began with starting up in tracking mode by itself (we shutdown in cue only the day before ).The courious thing is that it does not happen every time.

Today while programming it jumped from cue only into tracking again.

Had someone simliar events?

cheers

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Hans.Hinrichsen over 9 years ago

Hi there,

We don't have any known ways that this can happen on its own - this involves manually changing a setting on the desk. (In a multiconsole system, if consoles are sharing a User ID/command line, they will share the Cue Only/Track setting.) I see from the Facebook Eos group that you will be sending in the logs - we can look for anything unusual and will report back.
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Julian Rickert over 9 years ago in reply to Hans.Hinrichsen

Thank you for your reply!
Definite no manual changing!
And the first time the console powers up in tracking mode we did not use a multiconsole system!
Additionally our consoles didn´t share a user ID.

Stupid question : To which email adress i have to send the files?

Thank you
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Anne Valentino over 9 years ago in reply to Julian Rickert

Julian, please email the files to eos@etcconnect.com. If you can cut/paste the description into the body of the email so tech service knows what they are looking for, that would be great.
Thanks,
Anne

(I don't suppose it is possible you have a macro being triggered that changes this setting by any chance? ... just asking)
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Julian Rickert over 9 years ago in reply to Anne Valentino

Hey Anne :)
I talked to Corey yesterday and send him the files.
But if you like to, i could also send them to eos@etcconnect.com!?
Nope, no macro which change this!

Julian
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Julian Rickert over 9 years ago in reply to Anne Valentino

Hey Anne :)
I talked to Corey yesterday and send him the files.
But if you like to, i could also send them to eos@etcconnect.com!?
Nope, no macro which change this!

Julian
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Anne Valentino over 9 years ago in reply to Julian Rickert

Julian, Corey is tech serve. And he's working with the US group to see if we can sort this out. Did you see this while working on the same show file? Or when loading a different show file?
thanks,
a
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Julian Rickert over 9 years ago in reply to Anne Valentino

Yes i know that´s why i am asking .
The first time i shut down and restart the next day. I didn´t load another showfile.
The other day it happend while programming (working on another showfile but i began programming with the same masterfile).
I tried it out with an showfile on nomad 5 minutes ago.
Starting up Nomad> loading showfile >Set tracking to cue only mode > Exit.
Then start Nomad again. an it switched back to tracking again... Tried out 3 times.
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