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    Pat Immel
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Ion Client Connection

Hello All,

 

I recieved my client dongle in the mail today and went to try it out.  But come to find out after a call to tech support that there needs to be, (what I think is), pretty substantial changes to the Network settings for my laptop.  I was thinking and hoping that the process would be a little simpler.  Are there any utilities that exist that allows a computer to have to network "profiles" and can be changed as needed.  The whole process seems a little putzy.

 Thanks,

Pat

ps  Is there written documentation anywhere as to the steps needed to make the network changes as I will probably lose what I have written down!
 

Parents

  • Pat, if your Ion is running its address server (Browser -> Exit Ion -> Network -- then look under Net3 Services) and your computer is setup for dhcp ("Obtain an IP address automatically") then you should be good to go.  The only other thing you might run afoul of is if your firewall is particularly draconian.

     If you've got questions, give me a call.

  • in reply to Tracy.Fitch

    I seem to really be having a time with this!  Yesterday, my laptop connected great to the Ion, but today I could not connect at all.  Here is what I know:

     *  On the console "Network" setup setting, my network adapter is "online"

    * Yesterday my laptop was turned on when I connected to the console and started the Ion client software...connected fine.

    * Today I tried the same thing, nothing.  Then restarted the computer while connected to console, still nothing.

    *Yesterday when starting client software on my laptop, there would be a message like "Connecting to Master".

     *Today, Client just starts up, and says "offline".

    * I have not changed any settings on the console nor networking settings on my laptop.

    *Current console and clients software v1.4

     

    Thanks for any help!

    Pat
     

  • in reply to Pat Immel
    This may seem like a silly question, but did you put the USB client dongle in your laptop? I have done that a couple of times and it drove me nuts trying to figure out why it wouldn't work right!!
  • in reply to Pat Immel

    When the client says "offline" there should be a button that says something to the effect of "Change Master" or something like that.  (Sorry I can't remember the exact phrase)  Click on that button and you should get a dialog box that shows your existing console.  Then just click on your console.  If you don't get your existing console in your list, then I will have to let the guys in tech support take your further, but give this a try.

     

     

  • in reply to Brian Webber

    Ha Ha!  Not a silly question...I did forget it once yesterday but then plugged it in before a restart.  To respond to Jeff, I didn't get anything regarding changing the Master.  I've seen that you can perform different levels of "clear" on a console, can you do the same thing to the client software?

    I'll give it one more shot this morning before I call tech support!

    Thanks,
    Pat

  • in reply to Pat Immel

    Start the ION Client.  Go into the network settings (not in the shell, but in the actual client itself)

     

    There should be a choice to troubleshoot.  Click on that and and up will pop a screen that looks similar to this:

     

     

     Click on the Change masters tab.  Your master should be found in the available masters list on the left (where it says no masters found, now)  If it still says that, then that's when the call to tech support should come...

     

     


  • in reply to JeffMabray

    I just tried my ION Client for the first time and could not connect to the Master.  I already  had my console running when I connected the laptop and started the client.  I got the screen saying no master available and clicked Troubleshoot as suggested.  I got the screen but the Change Master button is greyed out.

     I Exited ION on my console and restarted it but to no avail.  Then I went into setup on the ION Client and the Change Master Button there was available.  When I clicked it, I got my console listed and I was able to select it.  Now I am connected.

  • in reply to dgloer

    The network utility that Jeff described above is also available from the browser under network tools.  Hope that helps.

     a 

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